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Stack Up Packaging

Refund Policy

Understanding our refund and cancellation terms

Given the custom nature of our printing products and services, please notify us at info@stackuppackaging.com within 3 business days of receiving your order if you find that the delivered product does not meet your specifications.

Refund Terms

  • We do not issue refunds or credits
  • We will reprint your original order if:
    • The product is found to be defective
    • An error was made on our part
  • Determination of a defect is made at the discretion of our management
  • Expedited order processing charges are non-refundable
  • Disputed products should not be used

To Receive a Reprint

1

Provide digital photos documenting the product defect

2

Return the full quantity of the original order

3

Return shipping is at customers expense

4

Complete return within 5 business days of receiving the original delivery

Payment, Order Placement & Cancellations

Payment Terms

All prices are quoted in U.S. Dollars (USD). Full payment, including all charges, taxes, shipping, and handling fees, must be made before order processing begins.

Cancellation Windows

Within 4 hours of proof approval

$60 or total order amount (whichever is less)

Within 12 hours of job approval

15% of total order amount

After 12 hours

25% of total order amount (if cancellation is possible)

Important Note

Once a print job has been approved and sent to production, no changes can be made to the artwork files, job specifications, or printing turnaround time.